Clear your doubts through from FAQ Dimas

Common questions

    Filter by theme:

    • Financial
    • Easy Home
    • Documentation
    • Construction Phase
    • Delivery of the keys
    • After sales
    • How do payment methods work?

      Dimas Construções sends a bank slip, monthly, to the email indicated by the customer.

      Please note that, as established in the contract, it is the buyer's obligation to make payment on time. If you do not receive the invoice, please contact the financial sector to issue a second copy, thus avoiding expenses with fines and interest.

    • How is my contract readjusted?

      If your property is under construction, until the Occupancy Permit is issued, the contract is readjusted monthly and cumulatively through the Basic Unitary Construction Cost (CUB) of Santa Catarina. The outstanding balance is corrected as stated in your contract.

      These adjustments always occur on the 1st business day of the month, and can be consulted on the SINDUSCON website (https://sinduscon-fpolis.org.br/tabelas-cub/).

      In the case of a property in a ready-made project (Usados ​​Dimas), the correction occurs as stated in the contract. In these cases, the outstanding balance is normally corrected according to the IGP-M.

    • What is credit analysis?

      It is the checking of the data informed in your contract in relation to the documents presented, as well as the compatibility of the income with the unit being purchased. We also consult Serasa to check possible registration restrictions.

    • How does proof of income work?

      Proof is provided through documentation that attests to your monthly income. It can be your paycheck/slip or complete income tax declaration for the current year.

    • Can I change the due date for my installments in my sales contract?

      Installment due dates are as established in the contract and can be changed 30 days in advance. If you are interested, make the request via email contatosareceber@dimasconstrucoes.com.br.

    • How do I change the email address registered to receive invoices and communications?

      Updating registration data can be carried out via email at contasareceber@dimasconstrucoes.com.br or our other service channels.

    • What is the advantage of paying off the property in advance with your own resources before handing over the property?

      The advantage is that there is no correction, as the balance will not be updated by the index until the date of delivery of the property.

    • Can I cancel/cancel my unit?

      Yes, as long as the clauses established in the contract are respected. To request the termination of your contract, contact us via email contatosareceber@dimasconstrucoes.com.br. The person responsible will contact you to explain the conditions and clauses of the contract and take care of the necessary procedures.

    • Can I sell my property while it is under construction?

      You can resell your Dimas property at any time during construction, as long as your payments are up to date. Contact us via email contatosareceber@dimasconstrucoes.com.br, to submit the new buyer's documentation for documentation and credit analysis.

    • How can I access my statement to check values?

      The request for your financial statement can be made via email at contasareceber@dimasconstrucoes.com.br or through our other service channels.

    • Is it possible to pay only part of the bill?

      It's not possible. If you need assistance from our financial department, contact can be made via email at contasareceber@dimasconstrucoes.com.br or our other service channels.

    • Can I exchange my unit?

      You can exchange your Dimas property at any time during construction, as long as your payments are up to date. To do this, you must contact the construction company or your real estate consultant.

    • What is real estate financing?

      It is a way to make the purchase of property viable. Several financial institutions offer different lines of real estate credit.

    • Can I take out bank financing on my own?

      Yes, you can do it on your own. Generally, there are advantages to taking out financing from the construction company's partner bank for that project, so it is important that you analyze all the possibilities and choose the one that best suits your current needs.

    • When will I be contacted to finance my property?

      Close to the delivery of the project, around 6 months in advance, our team will make contact to explain all possible forms of financing. However, feel free to ask any questions you may have at any time.

    • Does the bank have an obligation to approve the total amount of my financing?

      No. Each bank has its own risk assessment system, income calculation, consideration of the degree and length of the relationship, among other items.

    • Is it possible to finance two properties at the same time?

      Yes, it is possible as long as the client proves to have sufficient income. It is only not possible to have two financings when they are carried out through the FGTS.

    • I want to pay for the property with my own resources, should I wait for the keys to be handed over?

      Payment can be made at any time, including during the construction period of the project. It is worth remembering that the outstanding balance has its value adjusted monthly.

    • Can bank financing be transferred?

      Yes, the transfer can be made. It will be carried out through portability from one bank to another.

    • What is Easy Home?

      Easy Home is a customizable product model, where when purchasing packages the customer has the opportunity to receive their apartment furnished and ready to live in, upon receipt of the keys.

    • What kits are available?

      For the D/Spot project we have 4 incremental kits of furniture, accessories and equipment available.

      Essential Kit: Includes custom-made kitchen furniture; bathroom(s) and laundry area; Marblework; Vats and metals; Bathroom accessories; Bathroom box(es); Kitchen flooring.
      Basic Kit: Essentials + appliances, custom-made furniture and air conditioning in the living room, basic lighting, gas heater and painting.
      Complementary Kit: Basic + custom-made furniture and air conditioning in the room(s).
      Absolute Kit: Complementary + loose furniture for the living room and bedroom(s) and decorative lighting.

      For D/Mys we have 6 independent kits of furniture, accessories and equipment available.

      Kit 1 - Wet Areas: Includes custom-made furniture for the kitchen, laundry area and bathroom(s), built-in gas grill with purifier, basin and support tap, marble work, metals and crockery, bathroom accessories, shower stall(s) ) bathroom(s) and bathroom lighting.
      Kit 2 - Social Areas: Includes custom-made furniture in the living room; Painting and lighting of the kitchen, laundry area and living room in accordance with the chosen style.
      Kit 3 - Intimate Areas: Includes custom-made furniture, painting and lighting for the bedroom(s).
      Kit 4 - Loose Furniture: Includes loose furniture in the living and dining room, such as: dining table and chairs, sofa, side table and living room rug.
      Kit 5 - Household appliances: Includes kitchen and laundry area appliances installed, such as: washing and drying machine, dishwasher, electric oven, microwave, cooktop, hood and refrigerator.
      Kit 6 - Air conditioning: Includes the air conditioning and condenser machines installed in the living room and bedroom(s).

    • What are the advantages for the customer?

      Practicality and Management of the Construction Company - All the management of the assembly of the carpentry, installation of equipment, crockery and metals is carried out by professionals from the construction company, and the customer can only arrive with the suitcase ready to move in, without headaches and worries, or In other words, an apartment delivered ready to move into.

      Special discount from the construction company on all kit items - The discount can vary from 20% to 30% on the total value of the kit compared to the purchase by the customer, directly from suppliers.

      Savings in architectural design - savings generated by the fact that the client does not need to hire an interior design. Easy Home has already been designed by interior architects and validated by partner suppliers.

      Financing the value of the furniture - the customer can pay Easy Home in installments with the construction company during the construction period and upon delivery of the keys, financing the balance with the desired bank.

      Savings in unused condominium value - it is estimated that customers will take 4 to 6 months to furnish the apartment after handing over the keys, therefore, throughout this period they will pay a condominium value without actually living in the apartment.

      Property Appreciation - a study carried out estimates an appreciation of up to 18% in the value of property in furnished apartments.

      Quality Partners - Studio Ambientes and Bontempo, two renowned stores in Greater Florianópolis.

    • Which Easy Home items can I modify?

      The customer will have 3 laminate color options for custom furniture, 2 handle options and 1 loose furniture package option. These choices can be mixed between styles and can be exchanged for other options offered by partners, subject to price variations.

      For the D/Mys project, the customer will be able to customize the Easy Home kit. To do this, he must hire the service of the construction company's partner architect, who will carry out the requested customizations. The Easy Home items that can be customized are custom furniture and loose furniture.

    • What Easy Home items can I not modify?

      The marblework, crockery and metal items, lamps, appliances, box, tiles, wall paint cannot be changed, therefore they will be delivered according to the chosen style, in addition, there is no possibility of removing any of the items from the kit.

    • How do I access my client area?

      Accessing the website https://www.dimasconstrucoes.com.br/, on the right side there is a button that redirects to the customer area. To access, you will need your login and password, which were sent through an online protocol when the customer was onboarded.

    • I forgot my customer area password, what do I do?

      On the customer area login page, there is an option “I can’t access”. When clicking this button, you will need to enter the registered email address to which a new access password will be sent.

    • How do I access my unit’s projects?

      Within the client area, we have a property documents tab. There you will find architectural and electrical projects in PDF files and in editable engineering files. From this tab it is also possible to access the project's descriptive memorial and buyer's manual.

    • What is a floor plan?

      It is a graphic design that illustrates the internal environments of your property, with the respective measurements of each room. The spaces are already designed with furniture, in order to provide layout suggestions for each room.

    • What is the difference between a private area and a broom area?

      The private area is the entire space from the property's door to the inside, including pillars and walls. This area is informed in the contract and, subsequently, in the registration of the property. Calculated according to NBR 12.721.

      The broom area is the area in which the resident can decorate, furnish and move around, that is, similar to the private area, but without pillars and walls. This is the area indicated on the floor plan of your unit, available from the customer area.

    • What is the descriptive memorial?

      The Descriptive Memorial is a document that details the entire project to be carried out, which lists all the items of the building to be constructed, such as structures, finishes and installations.

    • What is the buyer's manual?

      The buyer's manual is a document that details the main stages of the customer's journey until the delivery of the project, as well as the main guidelines to be adopted in each of them, such as rules and period of customization and site visitation.

    • What is the difference between Winker and Client Area?

      The customer area is a space on the Dimas Construções website intended for customer communication with the customization and after-sales sector through opening services. It is also possible to find your unit's projects, as well as the manuals and descriptive memorials of the enterprise.

      Winker, during the construction period, is our portal for sending communications to customers, as well as a space for scheduling site visits, when this period is available. After delivery of the project, Winker is the platform used to manage the condominium, where common areas are reserved, receipt of invoices and communications, maintenance management, among others.

    • Is it possible to customize my unit?

      Dimas offers the client the option of customizing their unit, as long as they meet some technical restrictions and occur within the deadlines pre-defined at the beginning of the work. Customization is divided into two stages: civil and coating. Within the customer area, a manual is available with the main customization rules, as well as a cost estimate for each customization item requested.

    • What are the finishing options?

      To further personalize some areas of your property, the construction company also offers, in some projects, floor covering and plaster finishing options.

      Depending on your choice, the option may have an additional cost. At the appropriate time, the construction company will contact you via a statement so that you can confirm your option.

    • Will I be informed when the works begin?

      Yes. As soon as the works begin, we will inform our customers via email registered in our system.

    • How do site visits work?

      Visits to the project will be carried out according to the schedule and authorization during the execution of the work, which must be scheduled at least 48 hours in advance, within the work's opening hours, at times and dates pre-determined by the construction company. The visit must always be carried out in the company of a designated employee, lasting 1 hour, following safety guidelines.

    • How do I schedule a site visit?

      To schedule visits to the construction site, the Winker application is used. Within the website, it is necessary to access the reservations section and select the visit to the work. At this point, the times and dates available for scheduling will be shown. When you select the option that best suits you and fill out some information, the request will be sent to the engineering department for approval and the time will be reserved for you.

    • When do site visits take place?

      Visits to the work are permitted after the execution of the masonry and delimitation of the interior of each of the units and end on average 120 minutes before the project is handed over.

    • How can I monitor the progress of the work?

      On the Dimas Construções website, within the page of each project, it is possible to access the progress of each work group, as well as updated photos for monitoring.

    • How does the process of handing over my apartment keys work?

      After the condominium constitution meeting, the construction company informs customers of the days and times when the units will be inspected. This visit takes around 1 hour and all areas and finishes of the unit are checked, as well as instructions for use and conservation of the unit.

      Key delivery will always be made during business hours, by appointment and subject to the construction company's availability.

      If the property has already been paid off or is in the process of signing bank financing, the keys will be handed over at the time of the inspection. Otherwise, the keys will remain with the financial sector for release after payment.

    • When can I inspect my unit?

      You will be notified about the period available for the inspection of your unit and you will be able to schedule it according to availability. It is worth remembering that the inspection is scheduled in the period close to the Occupancy Permit date, which varies from project to project.

    • What is Habite-se?

      Also known as the Work Completion Report, the Occupancy Certificate is a document issued by the City Hall after carrying out an inspection of the work, with the aim of verifying whether it is in habitable conditions and whether it was carried out in accordance with the approved project.

    • What are the conditions for me to collect the keys?

      The conditions for collecting the keys vary according to the obligations established in the contract, and the customer must settle the outstanding balance with the construction company. To make this possible, the client can use their own resources or take out a real estate loan from a financial institution.

    • Who can collect the keys and participate in the delivery inspection?

      It is only possible for the inspection and collection of keys to be carried out by buyers participating in the contract/financing or a legal representative designated by the buyers.

    • What if, during the inspection, I identify a problem?

      You and the Dimas Construções technical team will fill out a form listing the items to be checked. All notes raised will be regularized and you will be called to carry out a new inspection.

    • Who can collect the keys and participate in the delivery inspection?

      Apparent flaws or defects are those that are easy to identify, detected during the inspection to receive the property;

      Hidden flaws or defects are those that were not detected at the time of delivery of the property and that can be detected during its regular use;

      Both have legal warranty periods, established in the owner's manual, both for the materials and equipment for each system in the property.

    • How are common areas delivered?

      After the condominium constitution assembly, it will be carried out with inspection and delivery of the entire condominium common area, to the condominium representatives who are elected in the assembly, for the verification and registration of any apparent defects.

      Participation in the viewing of the common areas by interested owners will be permitted, subject to availability at no specific time.

    • What do I receive when handing over the keys?
      • Manual do proprietário
      • Keys to access the property and hobby box (if applicable)
      • Condominium access keys
      • Garage access control
    • When can I start the renovation and receive the furniture?

      After receiving the keys, you must contact the condominium administration to check the rules for approval of renovations, receipt of furniture, equipment, professionals, materials, etc. We ask that you consult the Owner's Manual before making any changes.

    • How do I request service from the after-sales sector?

      After delivery of the project, post-sales services must be requested via the customer area or Winker, using the login and password received at the time of purchasing the property. To do so, it is necessary to provide detailed information about the complaint, and the defects must fall within those covered by the warranty.

    • When should I request after-sales service?

      The resident must request assistance whenever a defect or construction defect is identified, in accordance with the warranty periods established in the owner's manual. The construction company provides, within the established warranty periods, the technical assistance service, repairing, free of charge, any defects found.

      After opening the ticket, our technical team will contact you to schedule an evaluation visit. Once the defect or hidden defect is proven and it is within the warranty period, the technical team will carry out the programming of the requested services.

    • What are the construction company's warranty periods for possible construction problems?

      After handing over the keys, the property will have technical assistance, in accordance with the guarantees, for any hidden construction defects, which could not be visually identified during the technical inspection.

      It is important to be aware of the warranty periods for each of the property's systems (hydraulic, electrical, structure...), as each item has a different expiration date, ranging from 1 to 5 years. These deadlines are available for consultation in the owner's manual, delivered when the property keys are handed over.

      The manual also contains the owner's rights and duties, and it is essential that the customer check this manual before making any modifications, as the unit's warranty may be void due to damage caused by misuse.

    • What is the owner's manual?

      The owner's manual is a document prepared by the construction company, with the purpose of guiding users regarding the proper use of the property and instructing them regarding the necessary periodic maintenance, in order to extend the satisfactory operating time of their unit and the entire building complex.

      This document is prepared in accordance with the provisions of NBR 5674:2012 and NBR 15575:2013, following the precepts of NBR 14037:2014, and contains, in addition to technical information about the elements, components and systems of the building, guidelines regarding warranty and liability periods, procedures for making complaints, as well as information on suppliers, manufacturers and service providers.

    • What information is contained in the owner's manual?
      • Guidance on the use and maintenance of your property;
      • Deadlines for guarantees for the use of technical assistance;
      • List of main suppliers;
      • List of materials, brand and models used;
      • Guidance on the use and operation of systems (electrical, hydraulic, etc.);
      • Unit preventive maintenance program;
      • Architectural plans, electrical and hydraulic installations.